Product returns are a major consideration for virtually all manufacturers, distributors and retailers.
No industry is more affected by volume returns than consumer electronics with worldwide returns having a cost of $15 billion per year. This problem is further compounded by characteristics of the market, such as multi-channel sales, short product lifespan and not least high levels of customer expectations. It is vital that companies remain competitive through implementation of a robust returns process.
JP Service Solutions have many years experience of providing flexible and adaptable Product Returns Management (P.R.M.) processes to accommodate changing market conditions.
Our P.R.M. systems have been developed to enable the provision of a truly “one-stop” solution for our partners. Our menu of services include:
- Reverse logistics
- Returns merchandise authorisation and reconcilliation
- Inspection and sortation of product
- Full repair service for faulty product
- Cosmetic refurbishment
- Spare parts farming/recycling
- Re-packaging
- Warranty provision
- Certified waste disposal (W.E.E.E.)
- Detailed client reporting
- Resale outlets available
Our highly skilled and fully trained workforce utilise the latest workflow/inventory management systems to meet our customers needs.